Troubleshooting

Why does the ATM show a zero balance for my GoMining Card?

ATMs always show a zero balance (€0 or $0) because GoMining Cards do not support balance inquiries via ATM systems.

Your actual card balance is managed inside the GoMining ecosystem and depends on:

• The amount of crypto you have allocated for card spending

• The internal conversion to the transaction currency (USD or EUR) during payments

Since this balance is not stored on a traditional bank account, ATMs cannot access or display it.

To check your real balance, please use the GoMining app.

Why was my card issuance declined?

The card provider may decline your card request if it does not pass their internal checks and requirements.

If this happens, the card cannot be reissued for the same account.

My balance went negative after a purchase. Why?

This happens because of exchange rate fluctuations between the time your payment is authorized (the hold) and when it is finalized (settlement). If the exchange rate changes, the final charge may exceed the initial amount, resulting in a negative balance.

To continue using your card, just add more funds to your account.