Troubleshooting

Why does the ATM show a €0 balance for my GoMining Card?

ATMs always show €0 because GoMining Cards do not support balance inquiries via ATM systems.

Your actual card balance is managed inside the GoMining ecosystem and depends on:

• The amount of crypto you have allocated for card spending

• The internal conversion to EUR during transactions

Since this balance is not stored on a traditional bank account, ATMs cannot access or display it.

To check your real balance, please use the GoMining app.

Why was my card issuance declined?

The card provider may decline your card request if it does not pass their internal checks and requirements.

If this happens, the card cannot be reissued for the same account.