# Troubleshooting ### Why does the ATM show a €0 balance for my GoMining Card? ATMs always show **€0** because GoMining Cards do not support balance inquiries via ATM systems. Your actual card balance is managed inside the GoMining ecosystem and depends on: * The amount of crypto you have allocated for card spending * The internal conversion to EUR during transactions Since this balance is not stored on a traditional bank account, ATMs cannot access or display it. To check your real balance, please use the **GoMining app**. ### Why was my card issuance declined? The card provider may decline your card request if it does not pass their internal checks and requirements. If this happens, the card cannot be reissued for the same account. ### My balance went negative after a purchase. Why? This happens because of exchange rate fluctuations between the time your payment is authorized (the hold) and when it is finalized (settlement). If the exchange rate changes, the final charge may exceed the initial amount, resulting in a negative balance. To continue using your card, just add more funds to your account. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.cards.gomining.com/overview/troubleshooting.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.